Kiwis come out at night
From New Zealand we can extend your after hours capabilities.
Unlimited support for a fixed price
- Expand your services to a 24/7 offering
- Complete overnight tasks, installations, patching & escalations
- Seamless workflow through your established ticketing system
- Phone support from PC ready staff
- Complete overnight tasks, installations, patching & escalations
- Seamless workflow through your established ticketing system
- Phone support from PC ready staff
Trusted subject matter experts
- Full escalation pathways (L1 to L3) with actionable BAU and process-driven tasks.
- Comprehensive system support
- Quick, high quality service for fast turnaround
- Highest levels of communication
- Comprehensive system support
- Quick, high quality service for fast turnaround
- Highest levels of communication
Our experience covers WINTEL environments, Networking (both LAN and WAN), Desktop, IP Telephony, and a range of application delivery and IT support using both ITIL and Agile methodologies
GLOBAL PLAN 01:
STANDARD
STANDARD
We provide high-quality AH support & routine maintenance to ensure your clients satisfaction.
1st and 2nd line AH ticket escalation
13 hours of AH phone support 24/5 week
Backup checks & service maintenance
Remote end user hardware/software support
1st and 2nd line AH ticket escalation
13 hours of AH phone support 24/5 week
Backup checks & service maintenance
Remote end user hardware/software support
GLOBAL PLAN 02:
PREMIUM
PREMIUM
Best suited for Managed Service Providers with Enterprise clients or those with advanced technology.
Senior Engineer ticket escalation
1st and 2nd line AH ticket escalation
13 hours of AH phone support 24/5 week
Backup checks & service maintenance
Remote end user hardware/software support
Senior Engineer ticket escalation
1st and 2nd line AH ticket escalation
13 hours of AH phone support 24/5 week
Backup checks & service maintenance
Remote end user hardware/software support
GLOBAL PLAN 03:
SPECIAL PROJECTS
SPECIAL PROJECTS
A dedicated project engineer from start to finish to carry out specific assignments.
Project Planning
Project Implementation
Microsoft Teams support
VOIP provisioning
Networking
Project Planning
Project Implementation
Microsoft Teams support
VOIP provisioning
Networking
“Over five years we have developed an excellent partnership with Sphere12. We routinely get positive feedback about their expert engineering, overnight technical backup and desktop support to our NZ based customers. Above all Sphere12 bring good customer service.”
Aaron Moore
Bedroq, UK
Bedroq, UK